Returns & Exchanges

At NGRAVE, we stand by the quality of our products and offer a 30-day return window for items in their original, unopened packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for refunds or replacements.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original condition and include all accessories, manuals, and a printout of your RMA confirmation.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep the tracking receipt.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.