Frequently Asked Questions
Everything you need to know about your NGRAVE shopping experience.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Are your products covered by a warranty?
All NGRAVE products come with a one-year limited warranty covering manufacturing defects. This does not include damage from regular wear and tear or misuse.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that customers are responsible for any local import duties or taxes incurred upon arrival.